Shipping FAQ

When do you ship?

Please allow 24 hours for us to process your order before handing it off to UPS. Once processed, orders will be in transit based on the below map. This means "1 Day Transit" orders will be delivered 2 business days after you order etc.

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Please note, no shipments can span a weekend. Therefore, if you place an order Thursday - Sunday, the order will be held at our facility over the weekend and fulfilled on Monday. 

Residential Time-in-Transit Map

What are your shipping options?

All product is shipped UPS Ground Delivery. By not offering expedited shipping, we are able to keep prices reasonable.

Will I get updates on my shipment?

While our system provides email and text updates, we highly recommend you sign up for UPS' My Choice notification system for the most up-to-date information. Please note, you will not get a reliable delivery update until UPS' first scan when your package leaves our facility.

How do I know if my meals are good to eat on arrival?

If you have a question about the temperature of your food upon arrival, immediately place in the freezer. Then, contact our support. While the majority of our food will arrive frozen, the product is still ok if it arrives cold. We ship with dry ice, which means there may be very little sign of refrigeration within your package when you receive it. Dry ice sublimates so there will be no ice packs or wetness to indicate melting.

Refund and Return Policy:

Due to the perishable nature of our product, we are unable to accept returns. In the event you receive an incorrect or damaged order, we will replace or refund the incorrect or damaged product.